Lord Vaper produces high-quality custom vaporizers, vape kits and attachments.
Lord Vaper Product Warranty Details
The Chief Herbal Vaporizer and X Pen Pro Ltd. Warranty Information
ALL SALES ARE FINAL. No Refunds.
Exchanges for Factory Defects Only Within Time Frame Provided Below. Lord Vaper warrants the X Pen Pro, X Pen Legacy, X Pen Nectarizer, The Chief Herbal Vaporizer against electronic defects only under normal use for a period of 6 months from the date of retail purchase by the original end-user purchaser. If a electronic defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, Lord Vaper will either (1) Repair the product defect, or (2) Exchange the product with the same product that is new or is at least a functionally equivalent product of the same name. Customers agree to handle all shipping fees however in many cases Lord Vaper will ship an exchanged product back to the customer at the company's expense.
The Limited Warranty does not apply to normal performance degradation of batteries, paint, or neglecting to adhere to cleaning instructions.
Exclusions and Limitations
The Limited Warranty applies only to products manufactured by Lord Vaper that can be identified by the Lord Vaper trademark, trade name, or logo affixed to them and purchased at LordVaperPens.com or at an authorized retailer, serviced by an authorized Lord Vaper distributor.
The Limited Warranty does not apply to any non-Lord Vaper products.
This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) to damage caused by operating the product outside the permitted or intended use as described by Lord Vaper; (c) to a product or part that has been modified to alter functionality or capability; (d) to cosmetic damage, including but not limited to scratches, dents, and broken plastic or glass.
Important: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. Lord Vaper warranties only apply to devices purchased at LordVaperPens.com or any authorized retailer serviced by an authorized Lord Vaper distributor. To become an authorized retailer, please contact us via the Wholesale link in the header of this page.
Intentionally opening up or disassembling your device in any way will void your warranty.
Make sure to fully charge your vaporizer battery before reporting any problem to us as they do not ship fully charged. Lord Vaper vaporizer pens and/or batteries may come with a slight charge but it is always best to fully charge the unit first. Click the power button 3 to 5 times fast to turn on/off. Attachments with any illicit substances within the atomizers will not be accepted under any circumstances. Thank you for using Lord Vaper products.
Please contact us for a Return Authorization Number and mailing address.